CD Consulting Group, Inc and its affiliates provide to business and consumer users several information technology related services, including such services as Internet access, various electronic mail (email) packages and services, World Wide Web hosting arrangements, server collocation and other online and Internet-related services.
CD Consulting Group, Inc reserves the right to refuse service to any individual, company or corporation. In addition, we reserve the right to suspend or terminate service to a client whose activities may be deemed detrimental to our client base. As a courtesy, we will always attempt to contact our clients to determine if other CD Consulting Group, Inc online plans may better suit their needs.
It is contrary to CD Consulting Group, Inc online policy for any user of any
of these services to affect or participate in any of the following activities
through a CD Consulting Group, Inc online provided service:
7.1. , trademark, patent, trade secret or other intellectual property infringement, including but not limited to offering pirated computer programs or links to such programs, serial or registration numbers for software programs, copyrighted music, copyrighted images; copyrighted texts etc.
7.2. Displaying material that exploits children less than 18 years of age;
7.3. Displaying material containing nudity or pornographic material of any kind
7.4. Providing material that is offensive to the online community, including but not limited to profanity, bigotry, prejudice, racism, hatred, etc.
7.5. Promoting or providing information about illegal activities, promoting physical harm or injury against any group or individual, or promoting any act of cruelty to animals;
7.6. Defaming any person or group;
7.7. Promoting or soliciting for participation in multilevel marketing or pyramid schemes.
7.8. Gathering personally identifiable information for unlawful purposes.
Furthermore it is contrary to CD Consulting Group, Inc online policy to send unsolicited emails to the CD Consulting Group, Inc provided addresses of CD Consulting Group, Inc online customers, unless the sender has a businesses or personal relationship to these CD Consulting Group, Inc online customers. This rule applies regardless of whether the sender is CD Consulting Group, Inc online customer, or has used an CD Consulting Group, Inc online account to send these emails.
CD Consulting Group, Inc considers the above practices to constitute abuse of our service and of the recipients of such unsolicited mailings and/or postings, who often bear the expense. Therefore, these practices are prohibited by CD Consulting Group, Inc terms and conditions of service. Engaging in one or more of these practices will result in termination of the offender's account and/or access to CD Consulting Group, Inc services. CD Consulting Group, Inc reserves the right to redirect the homepage of any customer who uses their CD Consulting Group, Inc Online service to send SPAM to an anti-SPAM page, until the offender stops sending unsolicited email, cancels their account or has their account terminated by CD Consulting Group, Inc.
In addition, CD Consulting Group, Inc reserves the right, where feasible, to implement technical mechanisms which block multiple postings as described above before they are forwarded or otherwise sent to their intended recipients.
In addition to these activities, CD Consulting Group, Inc terms and conditions of service also prohibit other forms of abuse such as harassment and the posting of illegal or unlawful materials, and CD Consulting Group, Inc will respond as appropriate to these other activities as well.
CD Consulting Group, Inc is located in California and most of its equipment (including equipment used to provide mail services) is located in California as well. This is a policy on unsolicited mail advertising, among other things. At the time of writing this text California law requires adherence to such a policy in certain circumstances. California law also provides for liquidated damages, in the event that such policy is not complied with. These damages start at $25,000 per day.
Nothing contained in this policy shall be construed to limit CD Consulting Group, Inc actions or remedies in any way with respect to any of the foregoing activities, and CD Consulting Group, Inc reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the CD Consulting Group, Inc service, and levying cancellation charges to cover CD Consulting Group, Inc costs in the event of disconnection of dedicated access for the causes outlined above. In addition, CD Consulting Group, Inc reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.
In general, when you visit our web site and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will provide any of your personal information to other companies or individuals without your permission. There are occasions where we will ask for additional information. Reason that we do this is to be able to better understand your needs, and provide you with services that we believe may be valuable to you.
Some areas of our site require registration to access, although typically all that’s requested is an e-mail address and some basic information about you, such as job function, how to contact you, use of computers and needs for solutions. However, whenever you give us information, you can elect not to receive any materials from us.
In a few areas on our web site, we will ask you to provide information that will enable us to enhance your site visit. However, it is completely optional for you to participate or not.
We only use your personal information for specific purposes
The information you provided will be kept confidential and used to support your customer with CD Consulting Group, Inc. Among other things, we want to help you quickly find information on our web site and alert you to product changes, special offer, special campaign and event, updated information, other new products and services from CD Consulting Group, Inc and even who won the contest program.
You can "unsubscribe" from our mailing list at any time
We will send you information about our various products and services, or other products and services we feel may be of interest to you. Our CD Consulting Group, Inc will send you these direct mailings. If you do not want to receive such mailings, simply tell us at the time you give us your personal information.
Use of Cookies
A cookie is useful information, such as an e-mail address or user name, which is stored on your hard drive that enables your PC to "remember" some useful items when you return to a web site. At CD Consulting Group, Inc, we primarily use "cookies" to help us determine which service and support information are appropriate to your machine and to maintain your visit experience. Our use of cookies is designed only to provide you with a better experience when using www.rrcomputronics.com. Some features may even require the presence of cookies to function properly. CD Consulting Group, Inc has no desire or intent to infringe on your privacy while using our web site.
Security Policy
The importance of security for all personally identifiable information associated with our guests is of up most concern to us. Only those employees who need access to your information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Links to Other Sites
Third party Internet sites and services accessible through crmcomputers.com have separate privacy and data collection practices, independent of us. CD Consulting Group, Inc bears no responsibility or liability for these independent policies or actions. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited message from other parties in return. While we strive to protect your personal information, CD Consulting Group, Inc cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Your Acceptance of These Terms
By using this site, you signify your assent to CD Consulting Group, Inc Privacy Policy. If you do not agree to this policy, please do not use our web site. Your continued use of CD Consulting Group, Inc online site following the posting of changes to these terms will mean you accept those changes.
If you have questions
CD Consulting Group, Inc welcomes comments and questions on this policy. We are
dedicated to protecting your personal information, and will make every reasonable
effort to keep that information secure. Due to the rapidly evolving technologies
on the Internet, we may occasionally update this policy and will not send out
notice. All revisions will be posted to this site. All comments and questions
should be sent to
webmaster@crmcomputers.com
Terms of Services
Legal Disclaimer
CD Consulting Group, Inc carries no responsibility
for the contents, expressed or implied intention,
electronic links, software problems, private information
extracted without permission that may occur from
other sites whose links we provide. CD Consulting
Group, Inc also carries no responsibility for the
damage or loss or any consequence occurring as
a result of the links to other sites that we have
provided.
Copyrights and Trademarks
The for all materials appearing on CD
Consulting Group’s website are protected
by international laws. The on such materials is held by CD Consulting Group,
Inc or by the original creator of the materials.
None of the materials may be copied, modified,
reproduced, posted, published, transmitted, and/or
distributed in any form or by any means without
CD Consulting Group, Inc prior written permission.
All the rights not expressly granted herein are
reserved. Any unauthorized use of the materials
present on CD Consulting Group’s website
may violate , trademark and other applicable
laws and could result in criminal or civil penalties.
All trademarks are the property of their respective
owners. CD Consulting Group, Inc is a registered
trademark or service mark of CD Consulting Group,
Inc. HP, Compaq is registered trademarks of Hewlett
Packard. LinkSys is a registered trademark of LinkSys.
Microsoft is a registered trademark of Microsoft.
Lexmark is a registered trademark of Lexmark. All
manufacture produces on this website are registered
trademarks of their respective companies.
Payment Methods
Payment Methods
At CD Consulting Group, you can place your order online, by telephone, or by fax. Payment options include credit card, wire transfer, money order, and personal check. See below for details on each payment option.
PLEASE
NOTE: We do not accept C.O.D. orders.
Credit Cards
CD Consulting Group accepts credit cards including Visa, MasterCard, American Express, and Discover. We will bill your credit card before we ship your order. Partial orders are billed as each item is shipped however, all sipping and handling fees will be billed when first item ships.
Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank and may reduce the available credit (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. CD Consulting Group, Inc reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.
Please click here to e-mail Sales to respond by e-mail. If you prefer to order by phone, please call Sales at or +1-619-906-1950.
Wire Transfers
Wire transfers are available but are subject to a $30.00
bank fee. For information about initiating a wire transfer,
please click here
to e-mail Sales. If you prefer to contact us by phone
or fax, please call Sales at +1-619-906-1950.
Money Orders and Personal Checks
We accept money orders in U.S. dollars from both United States and international banks. You will need to contact our Customer Service department to complete your order.
We accept checks from U.S. banks and can accept checks from international banks if the payment is in U.S. funds and the order totals more than $100.00 (U.S. dollars). This payment method is considerably slower than using a credit card. To place your order, please call us in the U.S. at +1-619-906-1950 or
order online. Once you have placed the order by phone, mail your check to:
CD Consulting Group, Inc
Attention: Accounting Department
P.O. Box 901
San Marcos, CA 92079-0901
If the items in your order are in stock, your order will be shipped once we receive your check and after a waiting period of a minimum of ten business days.
Warranty Policy
General Terms of Sale
Inspection of Product upon Receipt: You must examine the Product and Accessories when you receive them.
If any item is damaged or missing, you must notify CD Consulting Group, Inc within 7 days from the date of delivery or picked up.
Shipment and Title: CD Consulting Group, Inc will arrange to ship the Product and/or Accessories to your address per your request.
Title to the Product and/or Accessories passes to you upon delivery to the carrier and risk of loss passes to you upon delivery.
Limited Warranties
Manufacture Systems: CD Consulting Group, Inc warrant the desktop, notebook and server system to be free from defects in material and/or workmanship for
a period of one (1) year from the date of original purchase including part and labor.
Software: CD Consulting Group, Inc only warrants the BEAT physical
CD to be free from defects upon leaving the facilities. If CD becomes defective after the arrival to customer, CD Consulting Group, Inc is not responsible
for damage.
All other parts: All other products carried and sold by CD Consulting Group, Inc are subjected to manufacturer warranty. No refunds are allowed
for clearance items. All products denoted by an asterisk (*) are to be serviced directly by manufacturer after the first 30 days of the original receipt.
Technical Service: For technical service performed by CD Consulting Group, Inc, there will be 60 days warranty for labor.
Exclusions: Under CD Consulting Group, Inc
Warranty & Support Program, coverage will not apply to defects or damage resulting from:
- Improper packing during return shipment to us
- Viruses or Trojan horses
- Smoke damage from fire or tobacco smoke
- OS deletion or corruption by user attempt to re-install the OS.
- Damages for loss of data or software restoration
- Disasters such as floods, fires, winds, earthquakes or lightning
- Water damage of any kind
- Incorrect installation of hardware, software, and/or accessories
- Failure to provide the proper installation environment
- Peripherals not purchased from CD Consulting Group, Inc or unauthorized attachments
- Service by any other service center
- Any other type of abuse, misuse, physical damage or neglect
- Or where the serial number or rating label has been removed, defaced or altered
Limited Money Back Guarantee
CD Consulting Group, Inc offers a limited money back guarantee
for
seven (7) days on new products and
accessories, with the exception of the BEAT software products or Remote Data Backup Services.
There is no money back guarantee on any of our BEAT software
products and Remote Backup services. All purchases are final. We offer a 30-day
trial on B.E.A.T. 2004, B.E.A.T. 2006, and Remote Backup
services only. All consumers have the opportunity to test-drive
each of these products before purchase.
CD Consulting
Group, Inc will refund the original purchase price of
the Product, Accessories, and Unperformed Service and
Applicable sales taxes. SHIPPING, HANDLING, CUSTOM FEE,
INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED
(Including Applicable Sales Taxes) THAT YOU PAID WHEN
YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE,
AND WILL BE DEDUCTED FROM YOUR REFUND. The Limited Money
Back Guarantee is not a warranty. CD Consulting Group,
Inc may change or cancel it at any time before accepting
your order.
Return & Refund PolicyFor items purchased from CD Consulting Group, Inc
- No refunds are allowed after 7 days from the date
the merchandise was picked up or delivered to the
customers. CD Consulting Group, Inc allow customers
to evaluate software products to be evaluated on a
30-day trial. Trial copies of the BEAT software, and/or Remote Data Backup software must
be downloaded from CD Consulting Group's web site.
After the 30-day trial period, if any or a customer
decides to purchase the product, there will be no refund of any type.
Note, if client decide not to purchase after the 30-day trial has expired, BEAT software must be removed from computer.
If software is not removed, client will be in validation of software piracy, and legal action will be pursued. Client can request that CD Consulting Group's customer care
representative removes the software. However, CD Consulting Group will not be held liable for any lost of data. Client is solely responsible for backing up data before CDCG
representative remove any application from client's computer system.
For items return to CD Consulting Group, Inc
- Return Merchandise Authorization (RMA) number is required for any item purchased from CD Consulting Group, Inc. You must return the
merchandise within 7 days after the RMA number is issued. See below on how to obtain a RMA number
- Original invoice, shipping and packing slip are required for return and refund.
- No RMA number needed for return to any CD Consulting Group, Inc store locations.
Other general Return and Refund Policies:
- Most items including clearance items purchased from CD Consulting Group, Inc directly or from our website that become defective within 30 days from the date
of purchase with the original invoice are eligible for exchange. All items must be in new and resalable condition, including the original box, packaging, manuals and
accessories. Missing items will be deducted from your refund. Does not apply to BEAT software purchases.
- Original receipt required for any return and refund.
- Shipping, Custom Fee (for International Customers) and Handling Free are not refundable.
- Special order items are subject to 40% restocking fee if returned.
- We reserve the right to charge restocking fee to any customers up to 40% due to excessive returns.
The definition of "excessive" is at sole discretion of CD Consulting Group, Inc
- Opened software, CD titles; blank CD, and diskettes may only be exchanged for
the exact same item and may not be returned for a refund.
Return Procedures
How to obtain a Return Merchandise Authorization (RMA) Number?
By E-mail: You can e-mail to
RMA@crmcomputers.com any time during the day to obtain an RMA number.
You are required to state your invoice number and merchandise that you want to return in your e-mail for verification purposes. A RMA number will be issued within 48 hours after we receive your request.
By Phone: You can call 619-906-1950 to talk to one of our service representatives to obtain a RMA number also. Please have your invoice ready before you call.
Return Product within 7 days after the RMA number is issued The return merchandise must be postmarked within 7 days after the RMA number is issued. You are responsible for the product and accessories until
CD Consulting Group, Inc receive them, and you are responsible for all shipping handling, and insurance charges. Any of these charges paid by CD Consulting Group, Inc will be deducted from your refund.
For your protection, CD Consulting Group, Inc always recommends you to insure the shipment for full value.
How Long will it take for the Refund to be issued after CD Consulting Group, Inc receives the returned merchandise? Refund will be issued after 14 business days after the merchandise is received and upon inspection.
CD Consulting Group, Inc will deduct all the missing or damaged product and accessories. To check your refund or RMA status, you can e-mail to
RMA@crmcomputers.com or call 619-906-1950 to talk to one of our service representatives.
Method of Refund Refunds on purchases made with a credit card will only be made to the same card.
Exchange Policy
For Part(s) Exchange:
- Most items purchased from CD Consulting Group, Inc that become defective within 30 days from the date of pick up or delivered with the original invoice are eligible for exchange for the exact same item. For part(s) exchange, we always recommend you to contact the manufacturer directly
for defective exchange for faster service. For contact information, check our manufacturer list in our support section.
- All items must be in new condition and sellable condition, including the original box, packaging, manuals and accessories and original receipt required for exchange.
- Opened software, CD titles, blank CD, and diskettes may only be exchanged if they are not opened
For System Exchange:
By E-mail: You can e-mail to
RMA@crmcomputers.com any time during the day to obtain an RMA number. You are required to state your invoice number and merchandise that you want to return on your e-mail for verification purposes. A RMA number will be issued within 48 hours after we receive your
request.
By Phone: You can call 619-906-1950 to talk to one of our service representatives to obtain a RMA number also. Please have your invoice ready before you call. After you obtain the RMA number, please send the return part prepaid insured to the following address within 7 days:
CD Consulting Group, Inc
RMA Department
RMA # XXXX
1209 S, Tyler St.
Plant City, FL 33563
After exchange, CD Consulting Group, Inc will send the package back to you at the address specified prepaid and insured. You can always check your RMA status by e-mail to the address
RMA@crmcomputers.com.
Repair Services
For Parts Repair: We always recommend you to contact the manufacturer directly for defective exchange for faster service. To find the manufacturer's contact information, check out the manufacturer database in the website's support area.
For System Exchange:
By E-mail: You can e-mail to
RMA@crmcomputers.com any time during the day to obtain an RMA number. You are required to state your invoice number and merchandise that you want to return on your e-mail for verification purposes. A RMA number will be issued within 48 hours after we receive your
request.
By Phone: You can call 619-906-1950 to talk to one of our service representatives to obtain a RMA number also. Please have your invoice ready before you call. After you obtain the RMA number, please send the return part prepaid insured to the following address within 7 days:
CD Consulting Group, Inc
RMA Department
RMA# XXXX
1209 S, Tyler St.
Plant City, FL 33563
After exchange, CD Consulting Group, Inc will send the package back to you at the address specified prepaid and insured. You can always check your RMA status by e-mail to the address
RMA@crmcomputers.com.
Manufacture Rebate Information
Rebate and coupon offers provided by manufacturers are subject to the terms specified by the manufacturer.
Manufacturer mail-in rebates are subject to the terms and conditions as specified by the individual manufacturer.
Mail-in rebates will not be deducted from the selling price of that particular product directly at the point of purchase and the customer will receive a coupon to claim the mail-in rebate from the manufacturer.
Sales Tax for the product is based on the original selling price of the product before mail-in rebate.
Exclusion
Under no circumstances is CD Consulting Group, Inc responsible for any incidental or consequential damages which may occur during use of the item purchased from CD Consulting Group, Inc or as a result of the product's failure to perform.
In all cases, the customer's sole remedy for a product failure is limited to a replacement product or, at CD Consulting Group, Inc’ discretion, a refund not to exceed the original purchase price of the item.
Except and to the extent expressly set forth above, there are no warranties, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose and CD Consulting Group, Inc expressly
disclaims all warranties not stated herein. Some states or provinces do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
CD Consulting Group, Inc reserves the right to modify or alter its warranty and return policy at any time, without notice to customer.
