Microsoft
CRM Solutions
What value does Microsoft
CRM provide?
Microsoft CRM is design to resolve the common
issues that has plague CRM implementations.
Some these issues includes offsite worker needing
remote access to data, multi-channel customer
communications, and rigid software design.
To resolve these issues Microsoft CRM works
the way you do, works the way your business
does, works the way Information Technology (IT)
expects to. People perform their work with productivity
tools such as Microsoft Office Outlook, Microsoft
Office Excel, and Microsoft Word.
Believe it or not, companies still require their
employees to copy information from their Outlook
e-mail messages and paste it into their CRM
systems, especially incoming and outgoing emails.
What about from a technology standpoint?
Microsoft CRM integrates into your existing
Microsoft Active Directory directory service
and Integrated Windows authentication for user
and password management. All data is stored
in Microsoft SQL Server for easy backups, restores,
and failovers. Microsoft CRM is ready to integrate
with other Microsoft Dynamics business solution
products, such as GP, SL, NAV, AX
Microsoft CRM 3.0 can be
obtain in one of two editions:
Small Business Server Edition, which target
smaller companies
Professional Addition, which target medium
and large companies
Key differences between the two editions includes:
- Small Business Edition must be deployed
on Microsoft Small Business Server, but Professional
can be installed on various Microsoft Windows
Server operating systems.
- You can accommodate a maximum of 75 users
in the Small Business edition, but Professional
allows you to deploy as many users as necessary.
- Small Business Edition includes all of the
functionality that Professional includes.
An additional feature of the Small Business
Edition is the CRM integration with Small
Business Server Shared Fax Service
- The Small business Edition provides less
flexibility in regard to custom third-party
system integration and external user access
because you cannot purchase and deploy an
External Connector license.
Note: Small Business Server comes bundled
with Windows Server 2003, Exchange Server 2003
technology, and Microsoft SharePoint Services
so they can be deployed on a single piece of hardware.
Small Business server 2003 Premium Edition also
includes Microsoft SQL Server 2000 and ISA Server
2004. Microsoft CRM must be deployed
with Small
Business Server 2003 Premium Edition because of
the SQL Server database requirement.
Call us for pricing or for a free consultation
